Ben and Laura are in the middle of a discussion around the laptop. Ben has shared something that has made Laura laugh.

Design & Digital Experience

What we do

Want to shape the future of omni-channel shopping for millions of Australians? Our multidisciplinary team don’t just focus on creating digital experiences that work for our customers; they’re always looking for ways to make those experiences more accessible, more innovative, and better connected than ever before. All so we can get closer to our purpose to sustainably feed all Australians and help them lead healthier, happier lives.

Ben is young with pale skin, red/brown hair combed back and he has a short beard. He’s wearing glasses, and has an ochre coloured jacket and white shirt on.

Life as a team member

We chatted to Ben, Senior Product Designer, to get all the detail on life in design and digital experience. Here’s what he had to say.

Ben Kneebone, Senior Product Designer

So, I’m a Senior Product Designer and I primarily look after the online checkout experience, which is something people have really come to rely on over the last 18 months. During this period of isolation, my team and I have been very focused on looking at how our customers are shopping to make sure we can make the experience as easy and accessible for them. Using Agile ways of working, we set strategic deliverables and then make sure we deliver on them – and we’re definitely a human centred design team. A lot of our time is spent thinking about how our new releases can bring value to the customer or working closely with design researchers to understand what they want and need, all so we can deliver an awesome experience for millions of Australians.



One of the big things is that we’re all working toward this one unified experience. We spend a lot of time thinking about how all our digital touchpoints connect – and even how they tie in with our bricks and mortar store experiences too. Unlike a startup, we’re not reactive. You get to really immerse yourself here and drive innovations forward yourself. Without having to worry if you get things wrong. That’s something that comes down directly from the executive and leadership teams: this idea that you shouldn’t be afraid to go out on a limb or make mistakes, because it’s how we all learn. There’s a strong spirit of collaboration and flexibility at all levels of the business and it makes for this really supportive environment where your wellbeing and happiness are always taken into account.

Accessibility is hugely important here. When I first interviewed to join the company, I actually spent half of my time explaining what I knew about accessibility and how it impacts user experience. So, I always knew it’d be a real focal point here. And it has been. We receive really top shelf training and spend a lot of time working together to ensure we’re not only accessibility compliant but thinking accessibility first – which means I’m almost at the stage where I don’t even have to think about it. It’s so front of mind. That and sustainability. There’s often the perception that big retailers are just contributors to unsustainable practices, so it’s really amazing to be part of a company that’s prioritising purpose. Especially one as huge as Coles.

“I think the best thing about working here is being able to point to the things you’ve done that are actually improving the lives of millions of Australians.”

-Ben Kneebone, Senior Product Designer

Our Recruitment Process

We appreciate that making an application can be stressful so we've worked hard to make the process as easy as we can.
Here’s how it works:

Step 1

Step one:

Apply for a role by submitting your resume and personal details and answering a few easy eligibility questions.

Step 2

Step two:

If it looks like you could be good fit for the role, one of our Talent Acquisition team members will set up a time for a call to discuss the position and your suitability further.

Step 3

Step three:

At the 1st stage interview you’ll get the chance to meet the team and learn more about life at Coles. At the same time, we’ll look to understand more about you, your experience, and relevant skillsets.

Step 4

Step four:

Depending on the role, you may be required to complete an assessment task. One of the Talent Acquisition team will outline this process for you.

Step 5

Step five:

Additional interviews give you further opportunities to get to know the leaders or key stakeholders you would be working with, and ask any final questions you have about the position, the team and the organisation.

Step 6

Step six:

Once you have been identified as the preferred candidate and receive a verbal offer, you will be required to complete pre-employment checks. These include, working rights, criminal history, and employment verification.

Step 7

Step seven:

Welcome to Coles! Having signed your contract, you’ll go through onboarding and your line manager will be in touch with you before you start to discuss arrangements for your first day.

Grow with us

Our eCommerce operation is growing quickly through significant investment. As more and more of our customers make the switch to omni-channel shopping, we’re making sure we’ve got the right team members in place to keep on providing the best possible experience – anytime, anywhere, anyhow. If a role in digital and design isn’t quite what you’re looking for, why not see where else a career with us could take you?

Analytics and Optimisation

In this team, you’ll see how understanding our customers’ purchasing patterns and changes in behaviour, as well as using insight from their feedback helps us to adapt how, when and where we engage with them. Working with huge data sets, it’s all about finding more ways to make sure our enhanced digital experiences keep getting better and better – and knowing everything there is to know about the shopping habits of the millions of Australians who use them.

Learn more about Analytics and Optimisation


In this growing team you’ll find plenty of moments to make your mark. By supporting our agile teams in the delivery of unified experiences and applying your own relentless customer focus to everything you do, you’ll carve out pathways to ambitious destinations across the entire digital product delivery lifecycle.

Learn more about Delivery


If you’re the kind of person who’s passionate about creating web and app experiences that will be seen and used by millions, we’ve got the perfect role for you. Defining and building our digital products, you’ll not only transform the lives of our customers across Australia; you’ll play an integral part in transforming the way we do business too.

Learn more about Product


Our app and web platforms are used by millions of Australians each week. So we’re looking for the best and brightest software engineers across the country to make sure they’re the best they can be. If you want to join a team that builds and optimises features, and likes to think differently about how we do digital, this is your chance to see your work make a real-world impact.

Learn more about Engineering

connect every moment

Join our eCommerce Team