Max is holding a whiteboard marker and demonstrating on the whiteboard his ideas to Ben and Selina.


What we do

Identifying problems, analysing problems, solving problems. It’s what we live for in our Engineering teams, knowing that everything we do influences the experiences millions of Australians have right across the country. Our transformation means we’re more equipped than ever to adapt quickly to those customer needs too.

Max is a middle-aged man with olive skin and black short hair. He’s smiling and wearing a black polo with a red Coles lanyard.

Life as a team member

To hear more about what goes on in the Engineering team we had a chat with Lead Software Engineer, Max Paik.

Max Paik, Lead Software Engineer

I sit in the CX API team and look after multiple back end for front end applications. Essentially, we are responsible for orchestrating data and transforming it into information for our app or website. I like having responsibility for one of the most used applications in Australia, with thousands upon thousands of requests every second. Influencing that many customers is a motivation. You clearly understand how Coles’ customers are experiencing our applications and why we want to improve certain parts and why provide certain applications.

I joined Coles – which people still see as a traditional retailer – from a massive digital organisation. And what I love about Coles is that this is a company that is willing to transform, improve and dive into innovation. That creates a different culture to a company that already thinks they are very advanced. Here we’re building something. Coles is probably more agile than people think, we’re continually discussing how we can improve process better. It’s very open like that. People are very collaborative here and there are lots and lots of opportunities that if you want to explore something you can. You feel confident that you can invest yourself here because they are going to look after your personal goals.

Not many people get to say that they are part of a massive company that millions of Australians rely on. Like I said, I like being part of that responsibility. And purpose runs deep at Coles. I think about how seriously we take compliance, the goals we need to meet, and the very strict rules we adhere to. That’s all to protect the customer. That all feeds into our purpose.

“I like having responsibility for one of the most used applications in Australia, with thousands upon thousands of requests every second.”

– Max Paik, Lead Software Engineer

Our Recruitment Process

We appreciate that making an application can be stressful so we've worked hard to make the process as easy as we can.
Here’s how it works:

Step 1

Step one:

Apply for a role by submitting your resume and personal details and answering a few easy eligibility questions.

Step 2

Step two:

If it looks like you could be good fit for the role, one of our Talent Acquisition team members will set up a time for a call to discuss the position and your suitability further.

Step 3

Step three:

At the 1st stage interview you’ll get the chance to meet the team and learn more about life at Coles. At the same time, we’ll look to understand more about you, your experience, and relevant skillsets.

Step 4

Step four:

Depending on the role, you may be required to complete an assessment task. One of the Talent Acquisition team will outline this process for you.

Step 5

Step five:

Additional interviews give you further opportunities to get to know the leaders or key stakeholders you would be working with, and ask any final questions you have about the position, the team and the organisation.

Step 6

Step six:

Once you have been identified as the preferred candidate and receive a verbal offer, you will be required to complete pre-employment checks. These include, working rights, criminal history, and employment verification.

Step 7

Step seven:

Welcome to Coles! Having signed your contract, you’ll go through onboarding and your line manager will be in touch with you before you start to discuss arrangements for your first day.

Grow with us

Our eCommerce operation is growing quickly through significant investment. As more and more of our customers make the switch to omni-channel shopping, we’re making sure we’ve got the right team members in place to keep on providing the best possible experience – anytime, anywhere, anyhow. If a role in digital and design isn’t quite what you’re looking for, why not see where else a career with us could take you?

Design and Digital Experience

Want to shape the future of omni-channel shopping for millions? This team doesn’t just focus on creating digital experiences that work for our customers; they’re rewriting the rulebook to make sure our experiences are more accessible, more innovative, and better connected than ever before.

Learn more about Design and Digital Experience

Analytics and Optimisation

In this team, you’ll see how understanding our customers’ purchasing patterns and changes in behaviour, as well as using insight from their feedback helps us to adapt how, when and where we engage with them. Working with huge data sets, it’s all about finding more ways to make sure our enhanced digital experiences keep getting better and better – and knowing everything there is to know about the shopping habits of the millions of Australians who use them.

Learn more about Analytics and Optimisation


In this growing team you’ll find plenty of moments to make your mark. By supporting our agile teams in the delivery of unified experiences and applying your own relentless customer focus to everything you do, you’ll carve out pathways to ambitious destinations across the entire digital product delivery lifecycle.

Learn more about Delivery


If you’re the kind of person who’s passionate about creating web and app experiences that will be seen and used by millions, we’ve got the perfect role for you. Defining and building our digital products, you’ll not only transform the lives of our customers across Australia; you’ll play an integral part in transforming the way we do business too.

Learn more about Product

connect every moment

Join our eCommerce Team